CORONAVIRUS (COVID-19) UPDATE

At Farmer & Carlisle our focus, as always is on the health and safety of our staff, customers, suppliers and the communities we serve.  

In these worrying times our thoughts are with all those that have been affected by the pandemic.  I wanted to take some time to share with you the precautions that my management team and I, as a local business are taking in response to the COVID-19 outbreak.  

Both of our Dealerships (Loughborough & Leicester) are still fully operational and remain open,  but it is our top priority to ensure the safety of our customers, staff and suppliers. 

For everyone’s safety we are following all the latest GOV UK advice and taking whatever steps necessary as a business to protect our customers and colleagues.  The main measure that I have put into place is to appoint onsite cleaning teams that are working in the dealerships paying extra attention to all the surfaces that people come into contact with. 
 
I understand that during this uncertain period you will be concerned for your well being and that of other people around you.  For that reason, we’d like to offer you some extra services and measures, aimed at providing you, our customers, with some much-needed reassurance and access to the services we provide, without compromising your safety.

  • For those customers interested in buying a car we are able to offer one to one appointments in sanitised spaces, away from other customers.
  • For test drives and viewings, we will be happy to bring the vehicle to   you, so you don’t need to leave your house.  The interiors of our cars will be cleaned with anti-bacterial surface wipes.
  • If you require service, maintenance or parts for your vehicle we are happy to collect the vehicle from you and then return it once the works have been done – by posting the keys through your letter box.  If you prefer to bring it in to us you can do so early in the morning,   by appointment so that you can avoid contact with other customers.  
  • For those customers who are in the vulnerable category, where available, we will come to you and pick up and drop off your vehicle.

There is no question this is a time of great uncertainty, but my management team and I commit to being transparent and operating our business as normal while keeping health and safety as our top priority.  While we don’t know exactly what the future may hold, we feel confident that by supporting each other we will emerge stronger than before.

Kind Regards 
John Carlisle

Managing Director 

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